©2019 by The Communicologists Inc.

Communicologists
Services

Effective communication is the key to success!

We offer 1-on-1 and group training, consulting, and coaching sessions, customized Lunch and Learn, half-day, and multi-theme interactive workshops and seminars on-site or off. Based upon theoretical and practical knowledge, the following communication themes are designed to help you communicate confidently and effectively in various professional, social, and personal settings. Please review the list of topics under each theme and let us know which themes meet your specific needs. We will then tailor a package to your best results:

Professional Communication

Topics to be covered:

  • Business communication process

  • Audience analysis

  • Non-verbal Communication

  • Oral Communication

  • Writing business style messages

  • Business documents: emails, letters, etc.

  • Routine/direct messages

  • Persuasive and sales communication

  • Delivering bad news

  • Informal business reports

  • Business formal reports and proposals

  • Social media and mobile communication

Presentation & Public Speaking

Topics to be covered:

  • Face-to-face communication process

  • Non-verbal communication

  • Preparing for oral business presentations

  • Delivering effective types of presentations

  • Effective visual aids in presentations

  • Confidence building and Dealing with stage fright

  • The sales pitch that sells

  • Handling questions

  • Managing meetings

  • Communicating by phone and phone etiquette

Business Writing in the Digital Age

Topics to be covered:

  • Business communication process in the digital age

  • Digital target audience analysis

  • Steps into crafting effective messages for electronic media

  • Internal/external communication

  • Social media business communication

  • Short workplace messages and digital media

  • Positive vs. negative messages

  • Persuasive and sales communication

  • Human side of digital media

Business English

Topics to be covered:

  • Business messages: North American style

  • Correct grammar in use and sentence structure

  • Effective paragraphs

  • Business document formats

  • Punctuation

  • Business idioms

  • Common mistakes in English and confusables

  • Proofreading

Intercultural Communication

Topics to be covered:

  • The growing importance of intercultural communication in the age of global business

  • Understanding workplace culture

  • Cultural diversity in the workplace: Benefits and challenges

  • Non-verbal intercultural cues and communication

  • North American values and beliefs

  • Canada, US, and cultural diversity: A mosaic or a melting pot?

  • Analyzing intercultural audiences

  • High and low culture communication styles

  • Intercultural workplace adaptation

  • Strategies to improve intercultural face-to-face and written communication skills,

  • Managing intercultural teams effectively

Business Etiquette & Professionalism

Topics to be covered:

  • Why professionalism is important

  • Understanding workplace culture

  • North American business protocol

  • Professional boundaries and behaviours

  • Non-verbal cues in professional communication

  • North American business values and beliefs

  • Formal and informal workplaces style

  • Diversity in the workplace communication and misinterpretations

  • Effective body language in business communication

  • Professional vs. unprofessional oral and written communication

  • Professional ethics

  • Techniques to improving business etiquette for success

Nonverbal Communication

Topics to be covered:

  • Why nonverbal communication is so important

  • Elements of nonverbal communication

  • Nonverbal communication and cultures

  • Effective body language in business settings

  • Nonverbal communication in digital media

  • Techniques to improve nonverbal communication skills

Interpersonal Communication

Topics to be covered:

  • Communication as personal power

  • How to connect with everyone

  • Nonverbal communication

  • How to build up personal, social, and professional relationships

  • Techniques of persuasion and influence

  • People skills and workplace diversity

  • Intergenerational communication

  • Problem solving techniques

  • Giving and getting feedback

Conflict Resolution

Topics to be covered:

  • Conflicts in the workplace/business teams

  • Miscommunication and conflicts: Verbal and non-verbal

  • Workplace diversity and issues

  • Delivering bad news

  • Techniques to communicate effectively and deal with conflict

  • Handling complaints and conflict with customers and vendors

  • Dealing with stress

Customer/Client Service and Communication

Topics to be covered:

  • Understanding why customer service is important

  • Communication process in excellent customer care and service

  • Audience analysis in customer care

  • Nonverbal communication in customer service

  • Persuasive communication

  • Strategic communication in customer service

  • Delivering unfavorable news

  • Techniques to improve face-to-face, phone, on-line customer service communication skills

  • Intergenerational communication leadership

  • Handling difficult situations and customer complaints

  • Dealing with stress

Employment Communication

Topics to be covered:

  • Setting career goals and qualifications

  • Persuasive application letter and resume

  • Job interview preparation

  • Techniques to succeed in a professional interview

  • How to handle behavioural questions

  • Effective nonverbal communication in job interviews

  • Follow-up employment communication

Coaching & Strategic Consulting Sessions for Leadership

Topics to be covered:

  • Business communication requirements

  • Target audiences/stakeholders and media analysis

  • Communication plan: internal/external

  • Excellent customer relations

  • Improving workplace/organizational culture

  • Strategies for effective business communication

  • Public speaking and presentation skills for managers

  • Leading decision making and sales meetings

  • Handling difficult people and resolving conflict/issues

  • Interpersonal communication techniques for management

  • Leading an inter-generational workplace

  • Dealing with stress